Contact analysis
We take your last 90 days of contacts and classify them: what is automatable today, what needs an agent, and where the cost actually sits.
Automate the engagement
Resolve the repetitive contacts end to end — order status, eligibility, scheduling, billing questions, document collection — across web, WhatsApp, email, voice and in-app chat. Not deflection: resolution.
- Grounded in your policies, catalogue and knowledge base
- Multilingual, multi-channel, one conversation history
- Clean escalation with full context handed to the human
Empower the agent
A live copilot beside every advisor: the next best action, the policy that applies, a drafted reply and the after-call summary written before the call ends.
- Real-time answer retrieval with citations
- Suggested responses tuned to your tone of voice
- Automatic wrap-up notes and disposition coding
See the whole operation
Every conversation becomes structured data: what customers asked, what failed, where policy is unclear, and what each interaction cost to serve.
- Containment, CSAT and cost-per-contact tracking
- Automated quality monitoring across 100% of contacts
- Emerging-issue detection before it reaches the queue
Stay inside the lines
Customer operations touches regulated data constantly. ResolX AI is built for that reality rather than retrofitted to it.
- PII redaction and zero-retention model endpoints
- Full transcript audit trail and policy guardrails
- Deployable inside your own cloud tenancy
Deployment
Live on your highest-volume journeys within six weeks.
We do not run twelve-month transformation programmes. We take the contacts that cost you the most and prove the impact on those first.
Week 1–2
Week 3–6
First journeys live
The two or three highest-volume intents go live behind guardrails, measured against a hold-out group so the impact is provable.
Week 7+
Expand and instrument
Coverage widens intent by intent, with agent copilot rolled out alongside. Quality and cost are monitored continuously rather than reviewed quarterly.
Timelines assume access to historical contact data and a nominated operations owner on your side. We will tell you at the analysis stage if your volumes do not justify the investment.
Available for new engagements
See ResolX AI against your own contact data.
Bring a sample of real contacts. We will show you what would have been resolved automatically, what would have escalated, and what it would have cost.